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Question 1 of 9
What is the name of the common format that all ISO standards follow?
Leadership focused
Risk-Based Thinking
ISO 9001 version 2015
Annex SL
Question 2 of 9
What are some soft skills to improve individual leadership?
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Focus more on numbers
Speak at people not too people
Do other people's work for them
Question 3 of 9
Do you think you would be more influential ending your sentences with a full-stop or a question mark?
Question mark
Full stop
Question 4 of 9
What is a common mistake organisations face when dealing with competency?
Only focusing on top management
Not focusing on the bulk of people in the organisation
Not focusing on top management all the way down
Only focusing on themselves
Question 5 of 9
How else can you describe Risk-Based Thinking?
What could go wrong
Risky business
Risk matrix
Risk ranking
Question 6 of 9
How can Risk-Based Thinking be associated by your customers to your services?
Through word of mouth referrals
Product reviews
Directly and indirectly
Only if it's your mistake
Question 7 of 9
How can you show us you have a Risk-Based Thinking approach?
Customer reviews
Staff competency records
SWOT analysis
Stakeholder analysis
Question 8 of 9
What can you do to give yourself a clear picture of your organisations performance?
Record a dashboard of statistics
Write down why customers come to you
Develop an automated email campaign
Conduct a risk assessment
Question 9 of 9
How are you going to demonstrate that the quality management system is in place?
By having a risk-based thinking approach
Having top management competency records
Having your management focus on leadership
Having dashboards of statistics