Goodluck!
Click the button below to start.
Question 1 of 10
Why is page VI of the ISO 9001:2015 standard important?
It's the summary of all the clauses in the standard
It's the answers to the frequently asked questions people have of the standards
It's the glossary of terms and definitions
It sets up the context of what the standard is all about
Question 2 of 10
What is on page VII of the ISO 9001:2015 standard?
The principles of the standard
The principles of an organisation
The principles of management systems
The principles of leadership
Question 3 of 10
What is the cycle of continual improvement?
The plan, do, check and act cycle
The identifications of risks and how to fix them
The clauses of the standard
Question 4 of 10
The business plan and the quality management system should be?
Kept totally separated
Only relate to each other when there is an audit
Producing as many documents as possible
Succinct and easily communicated together
Question 5 of 10
Risk-based thinking is explained on what page of the ISO 9001:2015 standard?
6
9
8
11
Question 6 of 10
What is the final focus point you should research?
Analysis and evaluation
Section 9.1
Plan, do, check and act
Page VII
Question 7 of 10
How can you identify if you can deliver the promises you make to your customers?
Identify the promises you make first and then determine how you deliver them
Identify what you deliver and see if that is what your customer wants
See what promises you make to your staff and if they deliver your products to your customers
Identify what delivery service your organisation uses
Question 8 of 10
Why do you want to identify if you deliver on your customer promises?
To make sure your staff are working
To understand your customers more intimately
To make sure your promises are also important to your organisation
To look for potential opportunities and risks
Question 9 of 10
Your management system should?
Provide your organisation with more products/services
Create more promises you make to your customers
Drive to improve your features and benefits
Increase how much your products/services cost
Question 10 of 10
Thinking about your consequences is a good way to?
Deliver on your customer promises
Improve your features and benefits
Reduce undesired effects
Look for opportunities