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Question 1 of 10
Clause 8.5.1 control of production and service provision has changed in the new version of ISO 9001. What was the change?
Controlled conditions for providing support
Supporting controls for providing services
Services that provide controlled documents
Not writing lots of documented polices and procedures
Question 2 of 10
What is the key word in this sentence, 'what documented information do you need?'
Documented
Information
What
Need
Question 3 of 10
What example does Kobi use to explain monitoring and measuring acceptance criteria?
Toyota
Chocolate cake
Best Practice
Cooking recipes
Question 4 of 10
When should you check your products or services acceptance criteria?
After your customers have your products or service
Before your customers have your products or services
Before you create your product or service
During the transaction of your product or service
Question 5 of 10
Processes to prevent 'human error' refers to what?
Risk-based thinking
Automation service software
Competency records
Work health safety
Question 6 of 10
The hierarchy of controls derives from what ISO standard?
Quality
Information security
Safety
Environmental sustainability
Question 7 of 10
The hierarchy of controls can be used to?
Prevent human error
Hire new staff
Identify risks
Fire incompetent people
Question 8 of 10
What is the most effective control?
PPE
Substitution
Engineering controls
Elimination
Question 9 of 10
What embarrassing mistake does Kobi share?
Billing for the wrong service
Spelling the companies name wrong
Doing the wrong work
Calling the client a different name
Question 10 of 10
When do things usually go wrong in Kobi's example?
When people follow the process
When the company engineers in controls
When the processes don't get followed
When engineered controls are in the wrong part of the business