Success from an ISO Perspective

Projects can be hard and daunting to get off the ground, especially in an organization, and implementing a management system is no different. You can make it easier by breaking it down into bite-sized chunks and in this video, I explain how you can find success in implementing a management system using this method.

l was recently invited to speak at the ARI mentor program, in which participants were tasked with a project in a 12 week time period. It's no secret that setting short term goals is an effective way to maintain focus, keep momentum, and what many people fail to realize is that it's written in the ISO management systems. 

What does it look like in ISO?

What I've been campaigning for the last couple of years is how to read the ISO standards, and the ISO has done a disservice in the way it's structured the standards. I'm not talking about the structure of Annex SL, I'm talking about the actual structure of the document.

What is the first thi...

5 steps to begin ISO 9001 and the implementation of a quality management system. Here are 5 basic steps to understand what's involved in ISO 9001, what it's all about and I'll give you 5 tips to follow that sets you off on your journey to compliance with the ISO 9001 or meeting ISO 9001 and supporting your organization with improving customer service.

 If you're challenged with understanding this complicated standard, you're challenged with trying to understand what you need to do and you just want some simple terminology, here are 5 basic steps to follow to get your quality management system started.

1. What are the promises that your organization's making to your customers? Specific to your customers, not what's on your website not the features and benefits, not the bullet points not that stuff but when the team that do the selling in your organization or the people that do the selling or marketing and selling in your organization, when they do that, what do they promise custo
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